Senior Client Success Manager

🕒 May 13

🇺🇸 United States – Remote

💵 $115k - $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Cordial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Cordial is a marketing technology company that specializes in cross-channel messaging and data-driven personalization. It offers a suite of tools including AI-driven customer data platform, journey orchestration, and identity resolution to enhance the personalization of marketing campaigns across email, SMS, and mobile apps. Cordial integrates customer data and orchestrates campaigns to drive higher revenue per message and improve marketer productivity, earning recognition for its AI capabilities. The platform helps businesses understand customer behaviors, create unified profiles, and execute marketing strategies at scale, all while ensuring a more human user experience.

📋 Description

• ensuring the success of a portfolio of Cordial’s clients • advocating and aligning technology and expertise on behalf of the client • owning the client success plan • engaging with executives • managing competitive threats • creating and delivering success plans for each client • partnering with Cordial’s Channel Growth & Partnership team

🎯 Requirements

• Bachelor’s degree • 7+ years working in an enterprise client management role at a SaaS company • experience in email and/or digital marketing • technical understanding of client’s data and martech strategies • project management skills • ability to manage multiple projects and clients • strong negotiation skills • excellent written and oral communications skills

🏖️ Benefits

• equity and bonus • a robust benefit plan (medical/dental/vision/life) • 401k match • flexible time off • childcare • continued education yearly reimbursements • healthy work/life balance • strong dedication to DE&I efforts • overall respectful and open culture