Service Desk Analyst I – 3rd Shift

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Core BTS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 Debt Financing on 2006-02

B2B • SaaS • Enterprise

Core BTS is a full-service digital transformation consultancy that assists some of the world's most impactful companies in leveraging today's most powerful technologies. They simplify technical complexity, accelerate transformation, and drive business outcomes, offering services such as AI integration, data and application transformation, hybrid infrastructure, managed services, modern work enabling, and security enhancements. Core BTS partners with notable companies like Microsoft, Cisco, and Databricks to deliver these solutions and is recognized for its commitment to innovation, client-centric approach, and successful digital transformations.

📋 Description

• Function as the first point of contact and first level support for client’s end users, networks, and server issues. • Troubleshoot software, hardware and operating system issues. • Create detailed documentation of incidents. • Provide timely and professional communication with customer contacts. • Multitask on complex, diverse issues. • Monitor customer environments for faults, failures, and performance issues. • Proactively respond to emails, alerts, tickets, and phone calls from customers. • Escalate higher level issues to appropriate resources for in-depth investigation. • Stay current in evolving technologies. • Perform scheduled maintenance including server patching.

🎯 Requirements

• 2+ years related experience with help desk or network support. • Windows 10, Windows 11, Microsoft Office Suite, Active Directory. • Experienced with Cisco network devices and Windows servers. • Demonstrated VMWare or Citrix knowledge. • Verbal: Demonstrates a clear and effective speaking manner. • Demonstrated ability to effectively interact with a variety of client and staff personalities and situations. • Communicates effectively with clients/end users to identify needs and resolve issues. • Communicate clearly and effectively using a telephone. • Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.

🏖️ Benefits

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities