Senior Salesforce Business Analyst

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CoreSphere, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

CoreSphere, LLC is an IT services and digital transformation firm that delivers modular, cloud-based mission-critical solutions using SaaS, PaaS, and IaaS platforms. The company offers Salesforce and ServiceNow engagements, product solutions and use-case demos, and focuses on health and human services among other government and commercial verticals. CoreSphere serves federal, state and local agencies as well as commercial and non-profit clients, using agile methods to implement enterprise cloud technologies.

📋 Description

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming • Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA • Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps • Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents. • Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle • Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs • Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform • Facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives • Facilitate grooming of user stories and participate in sprint execution • Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders. • Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output • Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed • Conduct training sessions for end users • Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges • Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

🎯 Requirements

• Bachelor’s degree in business, Engineering or Computer Science or similar • Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience • Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment • Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps • Must have at least (1) Salesforce Certification • Experience applying Agile/Scrum methodologies • Salesforce Administration skills are highly preferred • Experience conducting simple to complex Project Demos and Sprint Demos • Excellent listening, oral, written, and presentation skills • Excellent analytical skills, as well as accuracy and attention to details • Experience working in JIRA, Confluence, or other Agile project management tools • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint

🏖️ Benefits

• Competitive Pay • Paid Time Off • Sick Leave • Public Holidays • STD/LTD • Health and Dental • 401(k)