Help Desk – Part Time

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🕒 April 14

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Cornerstone Capital Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💸 Finance

Banking • Finance

Cornerstone Capital Bank is a community-focused national bank formed by the merger of Cornerstone Home Lending and Roscoe Bank that provides mortgage origination and servicing, personal and commercial banking, and institutional treasury and liquidity services. The bank emphasizes customer service, stability, and digital convenience, offering fee-free deposit accounts, national ATM access, wire and ACH transfers, and integrated mobile banking alongside personalized, one-on-one financial support. It serves consumers, businesses, and other financial institutions with a broad suite of banking and home-lending products.

📋 Description

• Provide exceptional support to end users of the Empower loan origination system • Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience • Addresses customer support calls for Empower related problems, providing call resolution • Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem • Credential setup and modifications for users in Empower System • Research, resolve these inquiries related to loan level issues.

🎯 Requirements

• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience • Empower/ICE support related experience preferred • Ability to support Windows and Apple systems • Experience utilizing remote control software to troubleshoot and resolve Empower support issues • Ability to work within all levels of the organization • Strong interpersonal and communication skills • Excellent troubleshooting and problem-solving skills • Ability to prioritize tasks in a fast-moving environment

🏖️ Benefits

• Competitive salary • Full benefits package • Potential for a performance-based bonus