Care Center Specialist, P&C Licensed

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $60k - $62.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels • Handle inquiries related to policies, coverage, appetite, billing, and service requests • Process endorsements, cancellations, and policy updates accurately and efficiently • Strive for first-contact resolution, ensuring a high-quality and timely customer experience • Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests • Build and maintain strong relationships with agents and customers to drive satisfaction and retention • Monitor and respond to inbound queues (including voicemail and digital requests) in alignment with service standards • Identify trends and provide feedback to improve products, processes, and overall service experience • Participate in ongoing training and cross-functional support to remain agile and effective across responsibilities • Support additional projects and team needs as the business evolves

🎯 Requirements

• Active Property & Casualty (P&C) License required • 2+ years of experience in insurance service, sales support, or related roles • 2–3+ years of experience in a remote, call center, or customer-facing environment • Strong customer service mindset with excellent communication and interpersonal skills • Ability to multitask, prioritize, and work in a fast-paced environment • Detail-oriented with strong organizational and time management skills • Proven ability to collaborate cross-functionally and work as part of a team • Self-motivated, reliable, and accountable • Proficiency with Microsoft Office and other systems/tools

🏖️ Benefits

• 100% remote • Health insurance through Aetna (we pay 100% of premiums) • Dental and vision insurance through Guardian (we pay 100% of premiums) • Basic life insurance (we pay 100% of premiums) • Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) • 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate • Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year. • 12 company-paid holidays each year • Continuing education annual stipend