Applications System Analyst II

Job not on LinkedIn

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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CPM Americas

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

CPM is the world’s leading designer and manufacturer of pelleting and particle size reduction equipment and automation systems for the animal feed milling and oilseed processing, pet food, ethanol and super absorbent polymer industries. The company’s products also find applications in food, pharmaceutical, chemical, minerals, ceramics, abrasives and plastics industries.

📋 Description

• Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications • Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems • Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions • Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues • Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams • Conduct training sessions for end-users to promote self-service and enhance overall system understanding • Develop training materials and resources to empower users to navigate and utilize applications effectively • Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration • Monitor application performance, identify potential issues, and proactively address them to minimize downtime • Generate and analyze reports to track support trends, system usage, and user satisfaction, providing insights for continuous improvement

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field • Proven experience in application support or a similar technical support role • Strong knowledge of software applications, troubleshooting methodologies, and remote support tools • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users • Familiarity with ticketing systems and IT service management (ITSM) processes • Ability to work independently and collaboratively in a fast-paced environment • Experience with SAP Business One and SQL Server preferred • IT certifications such as ITIL, HDI, or relevant vendor certifications preferred • Scripting or programming skills for automation purposes

🏖️ Benefits

• paid holidays and vacations • 401k • medical/dental insurance • tuition assistance • more