Customer Contact Center Representative

🕒 October 23, 2025

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Creative Spirit US

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 Non-profit

👥 HR Tech

🌍 Social Impact

Non-profit • HR Tech • Social Impact

Creative Spirit US is a nonprofit organization dedicated to creating integrated employment opportunities for individuals with intellectual and developmental disabilities (IDDs). With a mission to employ 1 million people with IDDs, Creative Spirit offers custom job consultations and works closely with employers to support candidates in achieving their career goals. The organization fosters a supportive community for candidates, peers, and allies, aiming to promote diversity in the workplace.

📋 Description

• Through inbound calls, you will be responsible for building relationships, educating our customers, and responding to customer inquiries across the product lines. • Our focus is on delivering an outstanding experience for our customers through financial advice and mentorship • Responsible for inbound customer calls across the product lines. • Assesses needs and provides service resolution.

🎯 Requirements

• High School diploma or equivalent • BA degree preferred • 1+ years customer service experience • Good verbal and written communication skills • Experience in the Financial Service industry is a bonus but not required • Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred • Strong learning agility; flexible and adaptable to learning new things

🏖️ Benefits

• Health, dental, vision and life insurance • 401(k) Matching and Pension Plan • Paid Training, and Full Benefits with no waiting period • Monday – Friday Only • Referral bonuses • Performance Incentives • 20 days PTO • 9 paid holidays • choose your own Diversity Day • 40 hours of paid volunteer time off • Generous paid time off upon hire.