Senior Customer Success Partner – Mid Market

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $93k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Serve as the primary strategic partner for mid-market customers • Build strong relationships with key stakeholders • Drive platform adoption and usage by analyzing customer engagement data • Own the ultimate success of your portfolio of customers • Lead regular strategic business reviews, success planning sessions. • Collaborate with Implementation and Services teams • Act as the customer’s internal advocate. • Maintain account documentation like success plans and meeting notes.

🎯 Requirements

• 5+ years of proven experience in a customer-facing role, • 2+ years of experience within the beauty space • Proven success managing toward business KPIs, • Skilled in navigating complex organizations • Thrives on solving problems and delivering solutions. • Must be proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

🏖️ Benefits

• 15 days vacation • Floating and set holidays • Wellness allowance • Paid parental leave • Whole health package: medical, dental, vision, life, disability insurance, and more. • 401k (USA) plan to help you plan ahead. • Work from home stipend.