Bilingual Member Enrollment Specialist – English/Spanish

🔥 0 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments • Create exceptional patient enrollment experiences and share insights with your peers • Evangelize program benefits and the impact it will have on member health • Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity • Maximize team growth by delivering observations and identifying trends to help the team as it grows

🎯 Requirements

• Language Requirement: This role requires fluency in both English and Spanish. • Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads • You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back • You love being on the phone and chatting with folks and want to flex your extroverted personality • You love providing assistance and showing people the benefit of a product or service • You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously • You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs • You are goal-oriented with a go-getter attitude and are able to work with limited supervision • You like to educate and simplify concepts for folks who struggle with complicated things

🏖️ Benefits

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive base salary • Generous paid time off • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Competitive retirement benefits • Access to free posture-based fitness workouts from home • Training and professional development opportunities