Healthcare Team Lead – Temporary

🔥 4 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏳ Contract/Temporary

🟠 Senior

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes. • Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge. • Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction. • Develop and optimize customer service processes and workflows to improve efficiency and productivity. • Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets. • Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management. • Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights. • Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

🎯 Requirements

• Proven experience in a customer support supervisory role, preferably in a contact center environment. • Strong leadership and team management skills, with the ability to motivate and inspire a team. • Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and team members. • Experience influencing and motivating employees to attain stated metrics/KPIs in a production environment. • Strong analytical skills, adept at addressing challenges and enhancing efficiency in high-pressure situations, with a high degree of adaptability. • Extensive experience in client interactions, focusing on satisfaction and loyalty, with a proactive approach to implementing innovative solutions. • Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

🏖️ Benefits

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive base salary • Generous paid time off • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Competitive retirement benefits • Access to free posture-based fitness workouts from home • Training and professional development opportunities