Conversation Design Intern, Customer Success

🕒 May 7

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers. • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite. • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between. • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed. • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

🎯 Requirements

• Strong communication skills (verbal and written). • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills. • General knowledge of Conversational AI and natural language processing models. • Experience working with Python is a plus. • Experience working any bot design platform is a plus