Training and Development Lead

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CRIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 $9M Series B on 2022-01

Healthcare Insurance • SaaS • Pharmaceuticals

CRIO is a company that provides an all-in-one platform for clinical research operations, focusing on improving protocol compliance, eliminating transcription tasks, and saving time and money for sites and sponsors. CRIO's solutions support single sites, networks, academic research, and sponsors, offering products like eSource, eConsent, medical record APIs, and site CTMS, among others. The company emphasizes innovation, collaboration, and efficiency, with tools that enhance clinical trial site operations and promote diversity in clinical research. CRIO partners with other companies to drive innovation within the industry, and their platform is widely used for its reliability and ease of use in clinical settings.

📋 Description

• Design and implement comprehensive new hire training courses tailored to various roles and responsibilities. • Establish role-specific training programs to support employee growth and skill development. • Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices. • Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement. • Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.

🎯 Requirements

• Bachelor’s degree in a relevant field such as Education, Business, or a related discipline. • Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry. • Proficiency in using content management systems, Confluence, and other knowledge-sharing tools. • Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus. • Excellent project management skills, including the ability to manage multiple priorities and meet deadlines. • Strong interpersonal and communication skills for cross-functional collaboration. • Experience with Articulate Rise, Camtasia, and LMS Administration preferred. • WordPress experience helpful, but not required. • Hands-on experience using AI tools to support instructional design, including drafting course content, generating assessments, creating training videos, or building interactive learning experiences. • Familiarity with applying AI to streamline documentation workflows and improve knowledge base searchability and accuracy.

🏖️ Benefits

• Work from anywhere • Unlimited PTO • 401k company match • Healthcare • Dental • Vision (Company Paid 100%) • Life insurance • Professional development • Work From Home Expense Reimbursement