Supervisor, Customer Operations

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Crocs, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

Crocs, Inc. is a renowned American footwear company that is best known for its iconic foam clogs. The company offers a wide range of casual footwear for men, women, and children, including sandals, slippers, and boots. Crocs also features various themed decorations called Jibbitz that allow customers to personalize their shoes. The brand prioritizes comfort and practicality in its designs, making it popular among diverse age groups. With widespread availability, Crocs continues to innovate in footwear for both everyday and specialized environments, such as nursing and hospitality.

📋 Description

• Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth. • Oversee designated activities within the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes. • Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership when needed. • Interview, hire, and onboard new team members – setting up onboarding and training plans.

🎯 Requirements

• Minimum of 3 years’ experience in customer service, preferably in a wholesale/B2B environment. • Ability to react and resolve problems with high initiative and a sense of urgency. • Analytical skills – ability to translate complex data and trends into actionable strategy. • Adaptability – responds to change with grace and confident leadership. • Proven organizational and time management skills. • Strong communication and presentation skills. • Knowledge of SAP or similar enterprise ERP system. • PowerPoint experience. • Proficiency in Excel, including x-lookups, formulas, and pivot tables, is a requirement.

🏖️ Benefits

• medical, dental, and vision coverage • life and AD&D insurance • short and long-term disability coverage • paid time off • employee assistance program • participation in a 401k program that includes company match • eligibility for company incentive program • flexible schedule