Junior French-Speaking Customer Support Representative

🕒 June 12

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Cross Border Talents is a specialist global recruitment consultancy operating in over 102 countries. It connects employers with talent through permanent hires and talent‑leasing solutions focused on Engineering, ICT and multilingual/customer‑experience roles. The company is remote‑first, maintains a talent pool and uses recruitment technology to streamline sourcing, candidate management and relocation support for international placements.

📋 Description

• Handle customer inquiries via phone, email, and chat in a professional and timely manner. • Provide accurate information about products and services while ensuring high levels of customer satisfaction. • Assist customers with troubleshooting, issue resolution, and technical support. • Escalate complex cases to relevant departments as needed. • Maintain accurate records of customer interactions in the CRM system. • Strive to exceed customer expectations and meet performance metrics.

🎯 Requirements

• Language Skills: Native or fluent in French; proficient in English (B2 or higher). • Strong communication and problem-solving skills. • A positive and empathetic attitude with a customer-first mindset. • Ability to work well under pressure and handle challenging situations calmly. • Basic computer skills and familiarity with customer service tools is a plus. • No prior experience required – full training will be provided.

🏖️ Benefits

• Competitive salary and benefits package • On-the-job training and continuous development opportunities • Work in a supportive and collaborative team environment