Forensic Underwriting Team Lead

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Manage the day-to-day tasks of the Forensic Underwriting Team. • Serve as the first level escalation point for Forensic Underwriting Team to send general questions and for additional file reviews to assist with loan level decisions. • Review and balance the team’s loan assignments and task load. • Provide employee development and performance coaching in one-on-one meetings. • Assist with onboarding and training new hires and existing employees to be upskilled in a variety of topics as needed. • Monitor the team's performance metrics and report regularly to management on documentation accuracy, timeliness, and compliance. • Suggest process improvements to increase efficiency, accuracy, and compliance within the Forensic Underwriting Team. • Review production and processes to identify trends that will be relayed to the Forensic Underwriting Manager. • Obtain and monitor department reports to ensure due dates met, and aged loans are prioritized for resolution. • Assist with Forensic Underwriting Team tasks and responsibilities, as necessary. • Proactively monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times. • Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects. • Monitor a pipeline to ensure all loans assigned to Forensic Underwriting Team are actively being worked. • Provide updates on the status of assigned loans with investors to the Forensic Underwriting Manager. • Ensure Forensic Underwriting Team meets set monthly goals. • Review all rebuttal denials and work with the Forensic Underwriting Manager for additional resolution options.

🎯 Requirements

• High School Diploma or equivalent. • 2+ years of experience in a Team Lead or senior role. • Experience in addressing investor conditions and exceptions. • Experience working in Encompass, preferred. • Knowledge of regulatory rules and regulations. • Understanding of Agency, Non-Agency, Bond, and Non-QM guidelines. • Excellent communication skills. • Excellent problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines. • Skilled at prioritizing completing multiple tasks within a given period. • Skilled at independently making decisions. • Excellent customer service skills with internal employees and external vendors. • Proficient in Microsoft Office Suite.

🏖️ Benefits

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program