Senior Analyst, Client Management

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🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide support for one or more complex, high-volume, national clients. • Develop and implement strategic programs and projects that align with the company's healthcare business objectives • Collaborate with leadership to define program goals, scope, and success metrics • Lead cross-functional project teams and provide direction and support throughout the project lifecycle • Partner with internal teams in support of client program objectives • Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines • Organize and present KPIs • Execute on client SLAs relative to reports, deliverables, and member feedback • Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements • Client meeting documentation: data entry, meeting minutes, action items • Oversight of client marketing materials and direct mail campaigns • Monitor success and serve our clients through the completion of ad-hoc reporting projects • Quality assurance for reports and deliverables; report manipulation based on client requirements • Communicate updates and escalations with internal stakeholders and clients in support of client programs • Ticket submission and tracking for client requests directly related to the success of the program • Internal tracking, documentation, and client response formulation for member grievance • Account coverage for the Client Success Executive or Manager

🎯 Requirements

• Bachelor’s degree or equivalent combination of relevant training and experience • 2+ years of relevant work experience • Intermediate to advanced data skills in Excel • Experience using Google Suite (Gmail, Sheets, Slides)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility