Senior Analyst, Patient Relations Manager Program

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🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams • Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient • Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed • Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions • Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): Meeting growth and retention targets • Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients • Assisting patients with Medicare / Medicaid / Managed Care questions and topic • Serving as the clinic expert on insurance topics • Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health • Delivering an outstanding patient experience at every turn • Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs • Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics • Other duties as assigned

🎯 Requirements

• 3 years experience and a demonstrated track record of high performance in the Patient Relations Manager and Sr Patient Relations Manager roles • Excellent interpersonal skills, ability to work across the organization to support new workflows/programs • A problem-solving orientation and a flexible and positive attitude • Experience with and a supportive attitude toward our patient population of older adults • Experience helping patients navigate the health care system, especially related to Medicare and Managed Care • Proficient PC skills; CRM experience preferred • Bachelor's degree or experience

🏖️ Benefits

• Health insurance, vision, and dental benefits • Paid vacation, sick time, and investment/retirement 401K match options • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement