Senior Appeals Examiner

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage to resolution complaint/appeal scenarios for all products • Ensure timely, customer focused response to complaints/appeals • Identify trends and emerging issues and report and recommend solutions • Review and analyze complex appeals • Facilitate the interpretation policy and coverage guidelines • Coordinate reviews as needed • Draft any & all resolution letters • Assist with the coaching & mentoring of other analysts • Assist with external reviews as needed

🎯 Requirements

• 1+ years of experience with healthcare, specifically in appeals, claims, and/or compliance • 1+ years of experience with plan documents, claims research, and/or letter writing • Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package

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