Senior Manager, Industrial Engineering – Workforce Management (WFM)

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• lead the development, maintenance, and strategic evolution of engineered labor standards and workload models that support Retail • set direction for how work is measured, prioritized, and translated into labor budgets and scheduling inputs • reduce unmodeled workload, establishing clear prioritization frameworks • influence cross-functional partners to ensure work that drives the highest operational value is properly sized, validated, and funded • balance executional rigor with strategic leadership, ensuring both near-term delivery and long-term sustainability of the workload model

🎯 Requirements

• 8+ years of total business experience • 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity • 8+ years influencing with and without authority • 8+ years leveraging data to support strategic plans and return on investment • 8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc. • 8+ years’ experience building high-performing teams • 8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together • familiarity with workforce management processes • extensive knowledge of retail business operations • advanced skills in MS Office • ability to travel up to 25% of the time, based on business needs

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package

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