Senior Manager, Medicare Strategic Communications

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Advise and support Medicare Advantage and Part D health plan clients on member experience and communications strategies • Serve as a strategic advisor to PBM Medicare health plan clients on Stars improvement initiatives • Partner with account teams and clients to align Stars strategy, benefit design and member communications • Deliver executive-level insights and recommendations through presentations and strategic engagements • Design and optimize member-facing communications that are CMS compliant and behaviorally effective • Translate complex regulatory, clinical and pharmacy dynamics into clear language • Support development of multi-channel engagement strategies • Apply AI-enabled tools to optimize communications • Leverage performance data to identify gaps in communication effectiveness

🎯 Requirements

• 7+ years of experience in healthcare marketing communications • Demonstrated experience in developing and executing communication strategies • Strong understanding of Part D benefit design and formulary dynamics • Medicare Stars program knowledge • CMS member communication requirements and guidelines • Experience working directly with health plan and other senior executives • Exceptional storytelling and presentation skills

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility

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