Advanced Customer Technical Support Specialist

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $38 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical support to customers through telephone and other forms of communication (i.e. email, video conference, etc.) • Resolve Hardware, Software, Assay and Training related calls in a 24/7 support environment • Independently resolve complex and routine issues on the microbiology product line • Distinguish between hardware, reagent, and software issues • Use soft skills and maintain quality standards to ensure compliance

🎯 Requirements

• Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist • 5+ years of lab or field experience • Ability to clearly articulate and provide directions over the phone or via email • MUST BE available to work weekends • Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro • Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology • Experience in a Customer Service environment

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Flexible working arrangements • Bonus/incentive pay