Customer Experience, Operations Consultant

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (branded as Ceridian Dayforce) that provides payroll, HR, workforce management, time and attendance, benefits, and talent management functionality as an integrated SaaS solution for employers. It is designed to help organizations manage the employee lifecycle, payroll processing, compliance, scheduling, and workforce analytics in a unified system, primarily for business and enterprise customers.

📋 Description

• Contribute to Sirva’s success as the primary point of coordination to customers. • Enhance customer experience by proactively contacting them during their mobility journey. • Serve as a trusted advisor in mobility programs and understand customer needs. • Engage and adopt new technology enhancements to promote high usage of tools. • Utilize multiple digital tools for managing customer interactions and service delivery. • Collaborate with internal teams and external suppliers to meet customer needs. • Ensure strong data integrity and contribute to meeting outlined customer metrics.

🎯 Requirements

• High school diploma or equivalent. • University/college degree preferred. • 1 year in a customer experience, business operations role preferred. • International experience a plus, but not necessary. • Must be fluent in English, but other languages are highly desired.

🏖️ Benefits

• Competitive salary • Workplace flexibility for a balanced work/life approach • Comprehensive benefits packages and wellness program • Generous company-paid vacation days and holiday time • Challenging, collaborative, diverse corporate culture • Ongoing opportunities for learning and career development