Collections Counselor

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🔥 2 hours ago

🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides payroll, HR, workforce management, benefits administration, talent management, time and attendance, and compliance capabilities. Delivered as a software-as-a-service solution, Dayforce is targeted at enterprises and mid-market organizations to streamline HR and payroll processes, improve workforce productivity, and maintain regulatory compliance.

📋 Description

• Manages inbound and outbound calls and communications related to small business accounts, which includes determining reasons for delinquency and establishing payment plans to cure account delinquencies. • Establish and maintain rapport with habitually delinquent small business cardholders. and/or accounts in hardship/workout programs. • Tactfully educate the cardholder while providing long term solutions to delinquency. • Use problem solving techniques to help overcome cardholder objections. • Negotiate suitable pay arrangements while stressing urgency and follow up as needed. • Assist in the collection efforts of late-stage consumer delinquencies as needed. • Perform monthly reconciliations on invoices presented by outside collection and/or recovery agencies (consumer and small business related). • Work with AVP Collections to continually refine the performance monitoring tools used on the small business card portfolio. • Adhere to Collection Policies and follow established procedures (i.e., Collection, Operating, Recovery, etc.). • Comply with appropriate regulations (i.e., Fair Debt Collection Practices Act [FDCPA], Fair Credit Reporting Act [FCRA], and Equal Credit Opportunity Act - a.k.a. REG. B [ECOA], Service Members Civil Relief Act [SCRA], Bankruptcy Reform Act [BRA], etc.). • Leverage Agent Bank Relationship where appropriate to achieve success in collection efforts. • Keep current with the activities and pronouncements of the CFPB and ensure that the Bank's collection activities foster compliance with these activities/pronouncements. • Assists in the completion of vendor research requests. • Other duties as assigned.

🎯 Requirements

• High School Diploma or its equivalent. Some college experience preferred. • Minimum of 3 to 5 years work experience in a general business atmosphere with a focus on customer service and collections. • Experienced in delivering a high level of customer service using effective professional communication skills. • Above average understanding of and work experience within the financial services industry is strongly preferred. • Must have intermediate skills in Excel, Word, and Outlook. • Highly organized with excellent attention to detail; effective interpersonal skills; timely completion of all tasks.

🏖️ Benefits

• Competitive medical, dental and vision benefits • 401(k) and Roth 401(k) retirement plans with company match • Flexible spending accounts (medical and dependent care) • Company-paid parental leave • Educational assistance • Company-paid continuing education credits • Paid employee assistance program • 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!) • Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.