Account Manager – Sales Ops

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides payroll, workforce management, HR, benefits administration, talent management, and time and attendance solutions. It is delivered as a SaaS product for organizations to manage employee lifecycle, payroll processing, scheduling, and compliance in a unified system. Dayforce is primarily sold to businesses and enterprise HR teams as a B2B enterprise HR technology solution.

📋 Description

• Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met. • Proactively partner with internal teams to ensure deliverables meet agreed-upon specifications, deadlines, and standards. • Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans. • Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base. • Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings. • Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients. • Collaborate with sales on client business needs/potential client opportunities and new products/programs to better serve the client. • Work closely with sales to facilitate proposals, correspondence, and resolution of customer’s issues. • Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience. • Project manage account: orders, billing, campaigns etc. • Conduct QA on account/campaign set-up to ensure client requirements are met.

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and experience. • Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred. • Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature. • Creative, flexible, and able to adapt to industry change. • Persuasive verbal and written communication skills, including solid proofing skills. • Strong organizational skills with proven ability to multi-task in a deadline-driven environment. • Demonstrated knowledge of digital media platforms. • Effective and creative problem-solving and decision-making skills. • Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred.