Customer Success Manager

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🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

💰 Venture Round on 2011-01

Marketing • Digital Marketing • eCommerce

Dealer Spike LLC is a company that specializes in providing digital marketing and web solutions for various dealership industries. Their services include custom website platforms, digital marketing strategies, inventory syndication, and lead management tools aimed at increasing online leads and in-store sales. Dealer Spike caters to a wide range of industries such as powersports, marine, agriculture, truck, and heavy equipment, offering tailored digital solutions that include search engine optimization, social media marketing, and reputation management. With a focus on innovative tools and real-world dealership experience, Dealer Spike helps dealers worldwide enhance their digital presence and grow their businesses.

📋 Description

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings. • Uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven. • Help independent auto service and tire businesses thrive in a competitive market space. • Consistently lead quarterly business reviews with your portfolio of customers. • Build strong customer relationships through remote, web meetings and professional virtual communication. • Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner. • Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team. • Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save. • Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS). • Maintain and uphold all internal processes and procedures. • Proactively seek to improve tasks and meet company goals. • Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

🎯 Requirements

• An Associates Degree in Business Administration or related field, required. • Professional experience specifically in a consultative, account management, and/or customer retention role, preferred. • Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus. • Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required. • Superior relationship-building skills. • Detail oriented, punctual and professional. • Self-starter who works well independently, on a team, and under deadline pressure. • A workspace that allows you to hold business meetings without interruptions. • Proficient in Microsoft Office products, required. Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

🏖️ Benefits

• Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals — the stronger your results, the greater your earning potential.