Technical Product Analyst I

🔥 0 minutes ago

🐻 Alaska, California, +12 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💳 Fintech

🛍️ eCommerce

🏦 Banking

Fintech • eCommerce • Banking

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Provide technical customer service for Deluxe software • Utilize internal processes to log, track, and complete work items • Monitor support ticketing system for incoming support issues • Deliver technical support for Deluxe ImageRPS software • Contribute to team workload by taking tickets from the queue • Actively seek out training opportunities to expand product knowledge

🎯 Requirements

• 1+ year of Help Desk and/or customer service experience • 1+ year of experience with ticketing system (ServiceNow, Zendesk, Jira) • 1+ year of Basic PC Troubleshooting and/or Repair Document Creation • 1+ year of Microsoft Office suite • Must be 18 years of age or older • Bachelor's or Associates degree in IT or related field (preferred)

🏖️ Benefits

• Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement