
5001 - 10000 employees
Founded 1860
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Denver Health is a comprehensive and integrated health system providing compassionate, mission-based healthcare services to the Denver community and the state of Colorado. With a rich history spanning over 164 years, Denver Health operates numerous facilities including a main campus, family health centers, urgent care clinics, and a school-based health center. The organization is dedicated to delivering exceptional care through its team of over 8,200 employees, and offers services such as telehealth, myChart patient portal, pharmacy assistance, and various specialized healthcare services including orthopedics, bariatric surgery, and emergency services. Denver Health also plays a significant role in public health and community welfare, serving approximately one-third of all births in Denver and supporting numerous public school health programs. As a non-profit health system, Denver Health emphasizes accessibility and community engagement, evidenced by numerous awards and funding initiatives to support its mission.
🔥 21 minutes ago
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5001 - 10000 employees
Founded 1860
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Denver Health is a comprehensive and integrated health system providing compassionate, mission-based healthcare services to the Denver community and the state of Colorado. With a rich history spanning over 164 years, Denver Health operates numerous facilities including a main campus, family health centers, urgent care clinics, and a school-based health center. The organization is dedicated to delivering exceptional care through its team of over 8,200 employees, and offers services such as telehealth, myChart patient portal, pharmacy assistance, and various specialized healthcare services including orthopedics, bariatric surgery, and emergency services. Denver Health also plays a significant role in public health and community welfare, serving approximately one-third of all births in Denver and supporting numerous public school health programs. As a non-profit health system, Denver Health emphasizes accessibility and community engagement, evidenced by numerous awards and funding initiatives to support its mission.
• Perform telephone triage under conditions that may be demanding, stressful and repetitious. • Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. • Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. • Documents symptoms/complaints, nursing assessment, advice and patient/caller response. • Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. • Collects patient health data in order to identify relevant and unique patient/caller needs. • Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. • Evaluates care advice for appropriateness for age of patient/caller. • Differentiates normal from abnormal findings, including potential problems. • Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. • Acts appropriately in critical situations. • Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. • Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. • Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. • Acts as resource for other staff. Provides feedback to supervisors as appropriate. • Analyzes assessment data to determine most appropriate guideline selection for patient/caller. • Documentation is clear and concise and reflects Nursing assessment and care advice given. • Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. • Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. • Integrates quality improvement activities into practice. • Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. • Integrates QA audit findings into practice. • Recognizes self-learning needs and plans to meet them. • Incorporates new knowledge obtained into practice.
• Associate's Degree Required • Work Experience: 1-3 years • Two years of recent nursing experience Required • Licenses: BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required • RN-Registered Nurse - DORA - Department of Regulatory Agencies Required • Knowledge, Skills and Abilities: Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required. • Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required. • Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required. • Ability to respond appropriately to emergency situations required. • Ability to apply nursing principles, practices and techniques required. • Ability to exercise initiative and judgment in selecting proper treatment required. • Ability to use computers and computer systems required. • Bilingual skills preferred. Computer skills required. Computer skills preferred.
• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays • 100% paid parental leave up to 6 weeks • Immediate eligibility for retirement plans with employer contribution up to 9.5% • Generous medical, dental, vision plans in addition to employer paid disability and life insurance. • Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center • Free RTD EcoPass (public transportation) • Childcare discount programs & exclusive perks on large brands, travel, and more • Tuition reimbursement & assistance • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways • Professional clinical advancement program & shared governance • Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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