Bilingual Patient Engagement Coordinator

🕒 April 14

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🚗 Transport

☁️ SaaS

Healthcare Insurance • Transport • SaaS

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement • Properly escalate emergency patient communication as needed based on predetermined workflows • Handle inbound partner priority escalations • Answer inbound calls to assist patients with pre- and post-visit support needs • Document interactions effectively in a CRM or EMR • Verify insurance and properly schedule visits • Effectively communicate with patients through various platforms • Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians • Ensure professional communication with patients, coworkers, managers, and field staff • Maintain positive QA and KPI reviews – minimum 85%

🎯 Requirements

• High school diploma or general education degree (GED) • Experience working in a call center or phone-based sales/support team • Basic knowledge of using standard applications (Outlook, Excel, Word, etc.) • Bilingual English and Spanish • Outstanding organizational and multitasking abilities • Active listener with excellent communication skills • Sound judgment and critical thinking • Comfortable working in a fast-paced environment

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities