Patient Monitoring Technician – RPM

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🚗 Transport

☁️ SaaS

Healthcare Insurance • Transport • SaaS

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Monitor patients' health data: regularly review incoming health data (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring platforms • Identify and escalate abnormal readings: recognize trends and variations from normal ranges, flagging abnormal and critical alerts and escalating concerns to the appropriate healthcare provider for intervention • Educate patients and caregivers: provide guidance on the proper use of remote monitoring devices, explain the significance of their readings, and encourage adherence • Manage noncompliance and patient engagement: monitor patient adherence to remote monitoring program, determine reasons for noncompliance, and provide guidance and support to encourage participation; follow up with patients who are not regularly transmitting data • Document and report: maintain accurate documentation of patient interactions, abnormal readings, and escalations; ensure compliance with healthcare policies and regulations, including HIPAA • Coordinate with healthcare teams: communicate findings, abnormal trends, and patient concerns to physicians, nurses, and care coordinators to facilitate timely medical interventions • Troubleshoot technical issues: assist patients in resolving connectivity or device-related issues, ensuring accurate data transmission and functionality; coordinate with technical support teams if necessary • Participate in continuous training and improvement: stay up to date with advancements in remote monitoring technology and modalities • Remote monitoring expertise; be a resource for compliance of remote device management for the practice physicians and clinical staff • Resolve other issues appropriate to position

🎯 Requirements

• Certified MA required • Strong patient education skills • Excellent phone demeanor • Self-Starter and capable of working independently at home • Must be patient, empathetic, reliable, and flexible • Strong interpersonal and writing/communication skills • Excellent documentation/reporting skills • Demonstrates professionalism in all interactions to create a positive experience • Adheres to the Cardiac RMS policy; exudes confidence and positive image • Understanding of all HIPAA regulations and the need to strictly adhere to them • Demonstrates empathy to those served • Good computer skills • Able to juggle multiple tasks at the same time

🏖️ Benefits

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k