Strategic Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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DOOR

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔧 Hardware

☁️ SaaS

🤝 B2B

Hardware • SaaS • B2B

DOOR is a proptech company (formerly Latch) that provides integrated IoT hardware and cloud software to modernize access control and building automation for multifamily properties and large residential portfolios. Its product suite includes smart locks, readers, intercoms, cameras, thermostats, leak and motion sensors, and a centralized management platform (DOOR OS and DOOR App) that integrates with property management systems and exposes APIs. DOOR focuses on simplifying operations, improving resident experience, reducing costs, and enabling phased rollouts or retrofits across new and existing buildings.

📋 Description

• Act as the primary point of contact for assigned strategic and enterprise-level clients • Develop a strong understanding of clients’ business objectives, challenges, and needs • Build trusted advisor relationships with executive leaders, including C-suite stakeholders • Identify upsell, cross-sell, and expansion opportunities to grow account value • Drive account renewals and proactively mitigate churn risks • Negotiate contracts and pricing in alignment with company policies • Ensure clients achieve maximum value from products and services • Partner with Customer Success, Support, and Product teams to resolve issues • Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions • Maintain accurate records of account activity in CRM tools • Work closely with Marketing and Sales teams to support campaigns and lead generation

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) • 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients) • Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required • Strong track record of meeting or exceeding renewal and expansion targets • Excellent communication, presentation, and negotiation skills • Ability to manage multiple accounts with varying needs and priorities • Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance • Experience in SaaS, technology, or B2B solutions preferred.

🏖️ Benefits

• employer-sponsored health, dental, vision and life options • generous PTO • company-supported parental leave for both primary and non-primary caregivers • flexible time off policy • flexible work schedules • multiple coverage tiers for medical, dental, and vision plans • healthcare and flexible spending accounts (FSAs) • employer-paid basic life and accidental death & dismemberment (AD&D) insurance • short-term and long-term disability coverage • eligibility to enroll in a 401(k) Retirement Plan through Vanguard • full setup of hardware from DOOR's home line of products