Collection Counselor – SPOC

Job not on LinkedIn

🕒 April 24

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Point of contact for delinquent accounts for collections activities • Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures • Discuss financial status, review monthly income and expenses, and determine reason for non-payment • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) • Follow all company and department policies and procedures • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices • Maintain and document mortgage collection systems and databases with all activities and communications • Process mortgage loan payments in accordance with established guidelines • Consistently meet or exceed monthly goals • Successfully complete annual regulatory compliance training

🎯 Requirements

• High School diploma or equivalent • Solid PC skills: Microsoft applications and loan servicing platforms • 1-2 years collection experience/customer service experience • Analytical and problem-solving skills and attention to detail • Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.

🏖️ Benefits

• Medical • Dental • Vision • Wellness • Flexible Spending Account • Employee Assistance Program • Employer paid Life Insurance • Short Term Disability • Long-Term Disability • 401 (K) Plan with company match • Paid Vacation • Sick • Personal and Holidays