Consultative Pharmacy Technician 3 – Overnight

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🔥 11 minutes ago

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Logo of Dragonfly Health

Dragonfly Health

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

B2B • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements, ensuring timely and precise updates to patient records. • Demonstrate proficiency with pharmacy systems and Microsoft-based applications - including Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity, using these tools to support prescription management and communication. • Review and process faxed medication orders, efficiently verifying and clarifying information with hospices as needed, and thoroughly documenting all interactions. • Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards to ensure accuracy in MARs and patient profiles. • Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards. • Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing. • Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction, ensuring accountability and traceability. • Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately and following compliance requirements. • Support compliance initiatives and ADS-related reporting, tracking, and trending activities to ensure adherence to internal policies and regulatory standards. • Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.

🎯 Requirements

• High school diploma or equivalent • CPhT preferred • Pharmacy Technicians residing in Pennsylvania must be registered with PA Board of Pharmacy or obtain registration prior to internal deadline. • Pharmacy Technicians residing in Tennessee must be registered with TN Board of Pharmacy • One (1) year of pharmacy technician data entry experience (2 years preferred) • Has good knowledge of brand and generic drug names • Familiarity with drug formularies • Ability to work independently and accurately in a fast-paced environment • Must be able to comprehend documents received via fax • Excellent communication skills, both verbally and in writing • Ability to manage multiple priorities efficiently with attention to detail • Excellent problem-solving and critical thinking skills • Ability to oversee workflow effectively in remote sites • Accurate and efficient typing/data-entry skills • Proficiency with pharmacy-based systems for prescription data entry, Windows-based applications, and Microsoft Office Suite • Self-motivated with a strong work ethic and professional integrity.

🏖️ Benefits

• Must have the ability to provide a high-speed DSL or cable internet connection for a home office. • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information is required. • Schedule flexibility in work hours is required.

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