Forward Deployed Engineer

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🔥 2 hours ago

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Dropzone AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

Artificial Intelligence

Dropzone AI is an organization whose name indicates an artificial intelligence focus. The supplied material contains only website/CSS code and layout variables (styling and theme definitions) and does not include product, service, customer, or company details. Because no explicit business information is present, I cannot reliably state what Dropzone AI builds or who its customers are; however, based solely on the company name, it is reasonable to classify it as operating in artificial intelligence. No other industries can be confidently inferred from the provided text.

📋 Description

• Support strategic customer accounts as a technical and operationalization-focused resource. • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner. • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. • Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. • Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. • Configure response workflows, notifications, escalation paths, and customer-approved behaviors. • Translate customer SOC practices into precise, approved Dropzone behavior. • Help customers identify functional alternatives or product-supported paths before escalating product gaps. • Open and document internal support or product cases when customer needs cannot be met through existing functionality. • Produce tuning, efficacy, and operationalization reports for strategic accounts. • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

🎯 Requirements

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer. • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations. • Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation. • Ability to translate ambiguous customer context into precise technical configuration. • Strong written and verbal communication. • Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths. • Ability to manage multiple customer workstreams with strong follow-through. • Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering. • Comfortable working in an early-stage environment with ambiguity and high ownership. • Early-stage startup mindset. You thrive on ambiguity and move with lightspeed execution • Being data-driven is part of your DNA.

🏖️ Benefits

• Health insurance • 401K Plan with employer match • Self-Managed PTO • Parental leave • Significant above market new hire equity grants