Customer Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Education Advanced

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

💰 Private Equity Round on 2021-04

Education • SaaS

Education Advanced is a provider of operations management and workflow solutions for K-12 school districts. The company focuses on empowering educators and transforming schools by offering innovative educational technology solutions. Its product offerings include TestHound, Pathways, Evaluation, and Embarc, which enhance assessment coordination, graduation tracking, educator development, and curriculum management. Education Advanced aims to improve educational outcomes by enabling educators to dedicate more time and resources to meet student needs effectively.

📋 Description

• Perform all duties as a Customer Success Manager. • Serve as Project Manager for the New Mexico State Evaluation implementation. • Build trusted relationships with state, district, and school-level stakeholders. • Manage project milestones, timelines, deliverables, documentation, risks, dependencies, and follow-up actions. • Lead regular project check-ins, status updates, implementation meetings, and stakeholder communications. • Ensure clear alignment between New Mexico stakeholders and internal Education Advanced teams, including Product, Support, Implementation, Sales, and Leadership. • Support onboarding, training coordination, adoption planning, tickets and continued customer engagement. • Translates deliverables into actionable tools and resources within the software for all customers. • Monitor project progress, product adoption, usage trends, support needs, customer satisfaction, and risk indicators. • Identify customer risks early and create proactive action plans to support successful outcomes. • Capture customer feedback and field insights to inform product enhancements, support resources, and future statewide implementations. • Create and maintain scalable resources, playbooks, communication templates, and process documentation. • Serve as a trusted partner to New Mexico educators by providing guidance, support, and clear communication throughout the customer journey. • Be proactive about solving problems and removing barriers to customer success. • Occasional Travel Required • Perform other duties as assigned.

🎯 Requirements

• 5+ years of experience in Customer Success, Project Management, Account Management, Implementation, or a related role. • Experience working in or closely with K-12 education. • Strong understanding of school district operations, educator evaluation processes, campus leadership, and state-level education initiatives. • Demonstrated ability to manage complex projects with multiple stakeholders, timelines, deliverables, and dependencies. • Excellent communication, facilitation, relationship-building, organizational, and problem-solving skills. • Ability to translate customer needs into clear internal action items and project requirements. • Ability to work independently in a remote environment with limited supervision. • Experience managing customer relationships through implementation, change, or transition. • Ability to collaborate effectively across departments and lead through influence. • Comfort using project management tools, CRM systems, customer success platforms, and productivity tools. • Customer-first mindset with a strong commitment to educator success.

🏖️ Benefits

• Occasional Travel Required