edunext
11 - 50 employees
Founded 2018
💳 Fintech
📚 Education
☁️ SaaS
Fintech • Education • SaaS
edunext is a fintech SaaS platform that provides end-to-end financial management and payment solutions tailored for educational institutions and course creators. It offers online enrollment (matrículas), optimized checkout, tokenized digital wallets, automated invoicing and reconciliations, splits and commission payouts, public API integrations, and compliance with LGPD, MEC and Bacen. The platform aims to reduce delinquency, increase enrollment conversions, and automate financial operations to simplify administrative workflows and improve the student payment experience.
Support Analyst
Job not on LinkedIn
🕒 February 27
🗣️🇧🇷🇵🇹 Portuguese Required
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edunext
11 - 50 employees
Founded 2018
💳 Fintech
📚 Education
☁️ SaaS
Fintech • Education • SaaS
edunext is a fintech SaaS platform that provides end-to-end financial management and payment solutions tailored for educational institutions and course creators. It offers online enrollment (matrículas), optimized checkout, tokenized digital wallets, automated invoicing and reconciliations, splits and commission payouts, public API integrations, and compliance with LGPD, MEC and Bacen. The platform aims to reduce delinquency, increase enrollment conversions, and automate financial operations to simplify administrative workflows and improve the student payment experience.
📋 Description
• First-level (L1) support and organized triage of requests • Ensure resolution of recurring operational requests • Logging and tracking of tickets • Adherence to SLAs • Clear communication with clients and internal teams
🎯 Requirements
• 1–3 years of technical support experience • Experience in customer support • Clear communication skills • Organized and able to provide prompt support
🏖️ Benefits
• Remote work • Contractor engagement (PJ / company-based contract)
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