License Renewal, Growth Manager

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Eficode

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 Venture Round on 2018-04

Eficode is the leading DevOps company in Europe, driving the DevOps and Agile movement and building the future of software development across 10 countries with almost 600 professionals. We believe the future of software development is fun, creative, and automated!

📋 Description

• Owning and managing the customer renewal lifecycle across a portfolio of license customers, ensuring a predictable and stable renewal process while supporting recurring revenue retention and customer satisfaction • Driving upsell and growth opportunities including edition upgrades, product expansion, and co-terming strategies, while identifying opportunities across Atlassian, GitHub, GitLab, AWS, and Eficode services • Managing a large portfolio of accounts, including customers without an assigned Eficode Account Manager, and proactively deepening engagement with key growth accounts • Acting as a trusted advisor and subject matter expert on licensing-related topics, supporting both customers and internal Account Managers with commercial and licensing expertise • Collaborating closely with Partner Sales Executives, vendor teams, and internal stakeholders to support active opportunities, customer growth initiatives, and strategic account development • Acting as the primary internal escalation point for complex licensing and renewal-related issues, while helping optimise and automate low-touch renewal and transactional customer interactions

🎯 Requirements

• Previous experience working in renewals, customer success, licensing, account management, or sales roles • Experience in working in Atlassian environments in a licensing, customer success, or sales capacity • Experience managing customer relationships within enterprise software or subscription-based environments • A commercial mindset with confidence identifying upsell, expansion, or growth opportunities • Strong organisational skills and the ability to manage multiple customer accounts simultaneously • Excellent communication and stakeholder management skills • Experience working with SaaS platforms, cloud technologies, or software licensing models • The ability to collaborate effectively with both commercial and technical teams • A proactive and customer-focused mindset • Curiosity and enthusiasm for modern software ecosystems and emerging technologies

🏖️ Benefits

• Medical, dental, vision, and life insurance coverage - fully paid by Eficode USA Inc • 401(k) retirement plan • Annual professional development and training budget • Access to free books and learning resources, and Udemy online learning courses • 24 days paid vacation per year, plus the option to ‘purchase’ more • Flexible remote working • Exposure to strategic partnerships including Atlassian, GitHub, GitLab, and AWS • A collaborative and supportive culture where diverse expertise and perspectives complement each other • Opportunities for learning, career development, and long-term growth within an international organisation