Client Services Project Manager

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elev8.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🧘 Wellness

☁️ SaaS

B2B • Wellness • SaaS

elev8. io is a growth accelerator and patient-acquisition agency that provides a 360° lead-to-admit solution for behavioral health centers, specializing in addiction treatment and mental health. The company offers multi-channel lead generation, admissions enablement, and CRM & tech enablement (including a CRM product), plus ROI-calculators, playbooks, and tools for improving admissions, verification-of-benefits, and marketing-to-sales alignment. elev8. io focuses on measurable metrics like CPL, VOBs, CPA and works with behavioral-health providers as well as B2B/SaaS and tech companies.

📋 Description

• Attend client calls to listen and track — capturing explicit commitments, implied ones, client concerns, and any timelines being floated • Assess whether commitments being made in real time are realistic, and calmly redirect when a timeline or deliverable needs internal confirmation before being promised • Deliver a verbal action item readback before every call ends, confirming what was captured with all parties before anyone hangs up • Log every action item in ClickUp the same day, assigned to the correct owner • Add deadlines only when confirmed by the person doing the work — never assign timelines on the team's behalf without confirmation • Maintain active follow-through on every open item, with a check-in cadence of no more than 48 hours • Identify and escalate at-risk deadlines internally before the client notices or raises them • Bring full context when escalating: what the item is, why it's delayed, what the options are, and a recommendation • Provide weekly visibility on open items — what's on track, what's at risk, what's been closed • Partner with the internal Project Manager at the task level: you create tasks from client commitments, they ensure correct assignment and workflow fit • Maintain a consistent, direct daily check-in with the internal PM to avoid either side working with incomplete information • Build contextual knowledge of each client relationship — history, expectations, and communication style — to inform what's realistic to commit to.

🎯 Requirements

• Proven track record of follow-through and reliability in a client-facing or client-adjacent role • Strong active listening skills — able to catch implied commitments and casual mentions a client will remember • Operational judgment — able to assess in real time whether a commitment is realistic and needs internal vetting before being promised • High proficiency in ClickUp or a comparable task management platform • English C1+: written and spoken fluency for client communication and internal coordination with US-based leadership • Comfortable being direct and professional when following up on incomplete or overdue items • Ability to build trust across a growing client portfolio without needing to be the most vocal person in the room.

🏖️ Benefits

• Your work supports behavioral health organizations that help people recover from addiction and mental health challenges. • Work directly with leadership in a fast-scaling company. • Ownership Culture: elev8.io rewards people who take initiative, build systems, and operate with discipline.