Customer Success Manager

🕒 April 1

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Enerex

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

💰 $1M Debt Financing on 2022-05

Energy • Software • SaaS

Enerex is a company that specializes in providing comprehensive software solutions for the retail energy market. Their suite of products includes energy brokerage management software, real-time communications platforms, channel and direct sales management tools, data exchange APIs, commission management solutions, and analytics platforms for retail energy providers. Enerex emphasizes data security and efficient data management, enabling brokers and suppliers to streamline their processes. By offering a purely technological solution without third-party biases, Enerex opens doors for retail energy businesses to increase efficiency and gain greater visibility into their operations. Their ISO-27001 certification further enhances the trust factor by ensuring data protection and security.

📋 Description

• Own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption • Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows • Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data • Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed • Take full ownership of issues through resolution, even in ambiguous or complex situations • Deliver practical, workflow-oriented training sessions focused on real customer use cases • Help customers adopt best practices to minimize errors and improve outcomes • Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting • Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions • Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems

🎯 Requirements

• Experience in a customer-facing role within a SaaS or software environment • Demonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows • Hands-on experience working with data, such as: Excel (e.g., filtering, formulas, pivot tables), and/or SQL, APIs, or similar tools used for troubleshooting • Strong problem-solving skills with the ability to break down ambiguous issues into structured steps • High level of ownership—able to drive issues to resolution without relying on constant escalation • Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users • Strong attention to detail and ability to work across multiple systems and data sources. • Preferred Experience in the retail energy sector, energy brokerage, or utility-related workflows. • Familiarity with systems involving pricing, contracts, billing, or commissions. • Experience working with customer support platforms such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities. • Track record of improving processes, documentation, or customer workflows at scale.

🏖️ Benefits

• Work from your home office - potential for occasional marketing trip • Health Insurance - premium paid 100% for employee • Paid Time Off - 3 weeks + company holidays • End of year performance based bonus • A dynamic and collaborative work environment where teamwork is key. • Opportunities for growth and professional development. • A culture that celebrates progress and success. • A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.