Field Service Technician

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ENGEL

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

ENGEL is a company dedicated to providing advanced technical solutions primarily through its websites, enhancing user interaction and experience with a variety of tools such as cookies, statistics, and marketing technologies. Focused on ensuring a seamless online experience, ENGEL offers customer support, technical services, and information management for its users, thereby improving the functionality and usability of its digital platforms.

📋 Description

• Perform work remotely at customer sites; installing and servicing equipment while providing customer training and support • Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic or software components • Performs software and hardware installations • Conducts all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including ordering and installation of replacement parts as necessary • Develops organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

🎯 Requirements

• High School Diploma required • Associates or Bachelors degree preferred • 5+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer • Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems • Experience with injection molding machines • Well-rounded skill set in electrical, mechanical, hydraulic, computer • Ability to provide basic training for customers and employees • Knowledge and understanding of injection molding process • Ability to troubleshoot problems systematically • Knowledge of microprocessor programming • Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials • Excellent communication and interpersonal skills and strong customer service orientation • Tact and diplomacy • Dedicated team player with a positive attitude • Familiarity with ENGEL machines and robots is preferred • Must have a valid Passport • Drivers license in good standing that includes REAL-ID

🏖️ Benefits

• health, dental and vision insurance upon first day of hire • 401k with match • over 3 weeks PTO • employer paid life insurance • long and short-term disability • employee-centric environment • comprehensive vehicle program (monthly stipend + mileage reimbursement) • $75 per diem when traveling on the road • tool reimbursement • cell phone • laptop • only occasional voluntary travel on weekends