Premium Audit Manager

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ERGO NEXT Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

ERGO NEXT Insurance is a digital-first small business insurance provider (formerly NEXT) that offers tailored, instant online coverage for over 1,300 professions. It provides a range of commercial insurance products — general liability, business owner’s policy (BOP), workers’ compensation, commercial property, commercial auto, professional liability/errors & omissions (E&O), tools & equipment, employment practices liability, product and liquor liability, and more. The company emphasizes quick online quotes and purchases, partnerships with agents and affiliates, U. S. -based advisors, and is backed by ERGO Group/Munich Re. It targets small businesses across industries such as construction, retail, food & beverage, beauty, personal care, professional services, education, entertainment, and many others. It markets itself with claims of instant access, competitive pricing, digital management (app and online portal), and strong customer ratings.

📋 Description

• Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements • Lead, coach, and develop a high-performing organization of managers and QA staff • Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives • Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners • Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates • Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features • Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance • Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues

🎯 Requirements

• Bachelor’s Degree (Business, Accounting, or Insurance-related field preferred) • 10+ years of premium audit experience with multi-state WC and GL specialization • 5+ years of leadership experience, including management of managers and QA teams; strong leadership and mentorship abilities • Excellent communication, decision-making, and problem-solving skills • Advanced understanding of NCCI / WCIRB / other state regulatory rules; expertise in class code application, payroll validation, audit documentation, and premium accuracy • Strong technical abilities and adaptability with varied and evolving technical systems (audit platform, proprietary tech, reporting, LLM, etc.)

🏖️ Benefits

• partially subsidized medical plan • fully subsidized vision/dental options • life insurance • disability insurance • 401(k) • flexible paid time off • parental leave