Senior Director – Delivery

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ERPA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏢 Enterprise

Enterprise • Cloud • Consulting

ERPA is a leader in enterprise application management, cloud hosting, and consulting services. With over 500 consultants and technologists worldwide, ERPA enables organizations to tackle complex challenges, focusing on maximizing technology investments through their expertise in platforms like Amazon Web Services, PeopleSoft, and Workday. ERPA provides tailored solutions across cloud migration, managed services, application modernization, and strategic consulting. Their comprehensive service portfolio is trusted by educational institutions and businesses globally, delivering high-quality project management and technical expertise that help clients achieve operational excellence and future technology roadmaps.

📋 Description

• Own and drive the successful execution of complex, large-scale programs and projects across multiple clients • Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards • Establish and enforce delivery governance, methodologies, and best practices • Proactively manage risks, dependencies, and escalations to ensure smooth delivery • Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction • Provide hands-on leadership and oversight for delivery teams • Monitor project health through KPIs, dashboards, and performance reviews • Ensure alignment of project outcomes with business objectives and client expectations • Champion agile, hybrid, or traditional delivery methodologies as appropriate • Act as a senior point of contact for clients, building strong relationships and trust • Participate in executive-level discussions, status reviews, and steering committees • Ensure high levels of customer satisfaction and identify opportunities for account growth • Collaborate with sales and account teams in presales activities, including: Solution design and delivery approach definition, Effort estimation and resourcing models, Proposal development and client presentations • Support and contribute to AI-related projects, including automation and data-driven solutions • Identify opportunities where AI can enhance delivery efficiency or client outcomes • Collaborate with cross-functional teams to pilot and implement innovative solutions

🎯 Requirements

• 15+ years of experience in project/program management and delivery leadership • Proven track record of successfully delivering large and complex programs • Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid) • Experience supporting presales and business development activities • Demonstrated ability to lead global, cross-functional teams • Exposure to AI/ML, automation, or digital transformation initiatives is a strong plus • Excellent communication, leadership, and stakeholder management skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development