Senior College Counseling Manager – Player-Coach

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ESM Prep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📚 Education

🛍️ eCommerce

👥 HR Tech

Education • eCommerce • HR Tech

ESM Prep is a mentorship company dedicated to helping students worldwide achieve their academic goals and excel in the college admissions process. They offer a range of services including tutoring for K-12 and college students, standardized test preparation for tests such as the SAT, ACT, and GRE, as well as mentorship programs designed to guide students through their educational journeys. With locations in the United States and the UK, ESM Prep focuses on equipping students with the skills and confidence they need to succeed academically and beyond.

📋 Description

• Ensure Guidewell Education counselors are best-in-class and provide all students with the most up-to-date advice possible, reflecting all current trends in admissions and meeting all standards of quality for the student experience within Guidewell Education. • Manage counselors to quarterly and annual performance outcomes, including counselor capacity thresholds, counseling sales targets, counseling milestone achievement, and all other counselor scorecard expectations as designed by counseling department leadership. • Establish and maintain a cadence of regular one-on-one sessions with all counselors to discuss student progress, capacity, new student goals, and professional development. • Review college lists, essays, summer plans, academic courses, extracurricular activities, and other important planning aspects of working with students with the counselors you oversee, ensuring quality control of all counseling student work. • Conduct performance reviews, set team-wide and individual goals for counselors, and communicate counselor performance outcomes to counseling department and Guidewell Education leadership. • Collaborate with other Counselor Managers on all aspects of counselor development and oversight, to ensure a consistent experience for all counselors. • Act as a liaison to the client services and sales teams, ensuring that counselors communicate with others in the organization regarding needs and opportunities for their students, such as tutoring, test prep, essay coaching, and executive functioning. • Lead and facilitate regular counseling team calls, prepare strategic agenda items, share best practices, and conduct Q&As to ensure that the team is up-to-date on counseling industry trends and developments. • Join the recruiting and evaluation process for new college coaches, then onboard them to the team when they are hired; answer their questions during the onboarding process and welcome them to the team. • Lead the training and shadowing process for all new counselors; integrate them into your weekly management schedule, guide them through team resources, and ensure they have ample shadowing opportunities with yourself and the rest of the team. • Collaborate closely with the counseling sales team to communicate counselor availability and maintain a sales/service matrix that details counselor availability across graduation year and student type. • Work with students directly as a Senior College Coach, guiding them through all aspects of the college search, planning, and application process to ensure that all counseling students submit strategic, thoughtful essays and applications. • Review all college coaching resources, including the counseling handbook, college list templates, and essay guides, ensuring they are up to date and making changes where appropriate. • Utilize your own knowledge as well as the time and experience of the full counseling team to develop new resources that push our work with students forward. • Meet annual sales targets for your college coaching, as agreed upon each calendar year by you and company leadership. • Stay up to date on the admissions world by reading articles and books, networking, attending presentations, and performing other tasks to ensure Guidewell Education stays on the cutting edge of industry trends. • Share your knowledge with all coaches via regular emails, group chat updates, and other internal communication channels. • Lead webinars and events alongside other counselors and Guidewell Education employees to build your presence as a leader in the college counseling industry and offer excellent advice and resources to clients. • Perform other responsibilities as required by the counseling department and Guidewell Education leadership, as long as they fall within the reasonable scope of this job description.

🎯 Requirements

• 5+ years of experience in college counseling with a proven track record of student success and a deep understanding of current admissions trends. • 3+ years of experience in a leadership or mentorship capacity, with a proven ability to manage team performance toward defined quarterly and annual goals. • Proficiency in building team culture and fostering "psychological safety" in a distributed or hybrid work environment, ensuring remote coaches feel as connected and supported as those in a physical office. • Proficiency in managing employee capacity and sales/service matrices; comfortable with data-driven decision-making and performance reviews. • Preferred experience beyond simple CRMs, such as using tools like Asana, AirTable, or Notion to track workflows. • Exceptional presence for public-facing webinars and presentations, combined with the ability to provide high-level strategic feedback on student work. • The ability to turn knowledge or skills into templates, webinars, or guides that the entire team can use. • Preference for active membership or prior experience in organizations such as NACAC, IECA, or HECA. • Preference for prior professional experience in a high-growth organizational structure.

🏖️ Benefits

• Company-sponsored medical, dental, vision, and life insurance • Generous holidays and paid-time-off • 401-k with company match after one year with the company • Employee discount on services • Referral program