Assistant Manager, Post Audit Operations

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• This role manages post-audit workflows, provider collections, invoicing, reporting, and team performance while driving process improvements and ensuring compliance with company policies and regulatory requirements. • Oversee daily post-audit operations, including provider collections, daily letter generation, invoicing, reporting, and inventory management. • Ensure outbound collection calls, demand letters, and post-audit activities are completed within established service level agreements. • Monitor and achieve client savings and internal revenue goals. • Coordinate the timely submission of revenue and findings files and ensure accurate monthly invoicing. • Analyze operational metrics and resolve issues that may impact revenue or client savings. • Maintain accurate daily, weekly, and monthly operational reports. • Supervise and support Post Audit Coordinators to ensure productivity and quality expectations are consistently met. • Conduct regular team meetings, one-on-one coaching sessions, and performance reviews. • Provide ongoing training, mentoring, and development opportunities for team members. • Manage staffing, attendance, workload distribution, and timesheet approvals. • Address escalated customer and provider issues while fostering a positive and accountable work environment.

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or a related field, or equivalent work experience. • 5–8 years of operations experience, including at least 2 years in a supervisory or leadership role. • Minimum of 2 years of healthcare industry experience. • Working knowledge of revenue cycle management, accounting, reconciliation, invoicing, and collections. • Strong analytical, organizational, and problem-solving skills. • Excellent leadership, communication, coaching, and interpersonal skills. • Advanced proficiency with Microsoft Excel, Word, and Outlook. • Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.

🏖️ Benefits

• For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits