Change Management Lead

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Define and lead the end-to-end Organizational Change Management (OCM) strategy aligned to transformation objectives and business outcomes • Operate independently to assess change needs, identify risks, and recommend clear, actionable solutions without requiring detailed direction • Partner with transformation leads, business sponsors, and technology teams to ensure alignment, readiness, and sustained adoption • Ask thoughtful, probing questions to uncover root causes, challenge assumptions, and shape more effective change strategies • Translate complex, ambiguous information into clear narratives, stakeholder messaging, and actionable plans • Conduct change impact and readiness assessments and convert insights into targeted change interventions • Design and execute integrated OCM plans including communications, engagement, training, and resistance management • Drive adoption through structured engagement approaches, including leadership alignment, sponsor activation, and change champion networks • Establish and apply scalable OCM frameworks, tools, and templates to ensure consistency across initiatives • Monitor adoption, sentiment, and risk indicators; adjust strategies based on data and stakeholder feedback • Embed OCM into program governance and proactively manage risks that could impact adoption

🎯 Requirements

• 8+ years of experience in Organizational Change Management, supporting enterprise transformation initiatives • Proven ability to operate as an independent, strategic thinker, able to move from ambiguity to clear direction without heavy oversight • Exceptional critical thinking skills, with the ability to diagnose complex challenges and identify practical, high-impact solutions • Strong storytelling and communication skills, with the ability to translate complex concepts into clear, compelling narratives tailored to different audiences • Demonstrated ability to ask insightful, sometimes challenging questions that surface root issues, clarify direction, and improve outcomes • Experience influencing senior stakeholders and driving alignment across cross-functional, matrixed environments • Strong expertise across core OCM disciplines, including stakeholder engagement, communications, training, change impact analysis, and adoption measurement • Proficiency in change frameworks such as Prosci, ADKAR, or similar, with the ability to adapt approaches thoughtfully based on context • Excellent facilitation and consulting skills, with a focus on driving business outcomes not just delivering activities

🏖️ Benefits

• For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits