Lead Quality Auditor

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Expo Home Improvement

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51 - 200 employees

Founded in 2006, we set out to provide homeowners throughout the Dallas-Fort Worth area with high-quality, efficient, and affordable home remodeling. Over the years, we’ve grown and transformed our exterior remodeling business into one of the most trusted Dallas-Fort Worth home remodelers. We have now installed over 100,000 windows in homes just like yours.

📋 Description

• Review all leads submitted by the Field Marketing team each Saturday and Sunday morning • Verify lead accuracy and completeness within Salesforce across MIC and Costco retail channels • Identify and flag duplicate, incomplete, or inaccurate lead entries for correction • Ensure all required lead fields are properly populated (name, address, phone, appointment details, product interest, etc.) • Cross-reference submitted leads against event sign-in sheets, demo logs, or supporting documentation as available • Compile a weekend lead quality summary report for the Field Marketing Director upon completion of each shift • Document and communicate all lead discrepancies, errors, or patterns observed to the FMM in a timely manner • Provide actionable feedback to support coaching and accountability for field team members • Navigate and audit lead records within Salesforce CRM with proficiency • Ensure Salesforce data hygiene standards are maintained across MIC and Costco lead sources • Flag systemic entry issues and assist in identifying training gaps related to lead submission quality

🎯 Requirements

• Prior experience with Salesforce CRM or similar lead management platforms preferred • Strong attention to detail with a high degree of accuracy in data review and documentation • Ability to work independently and complete assigned tasks within a structured morning time block • Familiarity with field marketing, retail lead generation, or home improvement industry a plus • Excellent written communication skills for reporting and flagging issues to management • Reliable internet connection and a suitable remote work environment • Available to work every Saturday and Sunday morning on a consistent part-time basis • Proficiency with Google Workspace (Docs, Sheets) or Microsoft Office for reporting

🏖️ Benefits

• Remote Work Environment: This is a fully remote, part-time position requiring a reliable internet connection and a quiet, distraction-free workspace conducive to focused data review and reporting. • Weekend Schedule: Required availability every Saturday and Sunday to review and audit weekend lead submissions within designated timeframes. • Computer-Based Work: Prolonged periods of sitting and working at a computer, including frequent use of Salesforce CRM, spreadsheets, email, and reporting tools. • Detail-Oriented Environment: Requires sustained focus and attention to detail while reviewing lead information for accuracy, completeness, and duplicate entries. • Independent Work: Majority of work is performed independently with minimal supervision, requiring strong self-management, time management, and accountability. • Fast-Paced/Deadline-Driven: Work may involve reviewing a high volume of leads within a structured morning time block to ensure timely reporting and issue resolution. • Cross-Functional Communication: Regular virtual communication with Field Marketing leadership, including the Field Marketing Director and FMMs, to report discrepancies and quality concerns. • Confidential Information Handling: Responsible for maintaining confidentiality and accuracy when handling customer contact information and lead data.