Patient Engagement Associate I

🔥 4 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

💰 Private Equity Round on 2018-03

Healthcare Insurance • Pharmaceuticals • Wellness

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Deliver exceptional customer service by responding to scheduling inquiries • Resolve basic concerns • Provide accurate information through multiple communication channels • Interact with customers via telephone, email, chat, SMS, or other communication channels • Analyze customer concerns and issues, troubleshoot problems, and work toward satisfactory resolutions • Maintain a thorough understanding of the company's doctors, services, and policies • Record customer interactions, issues, and resolutions accurately in the company's systems • Ensure adherence to company policies and procedures while handling customer interactions • Gather and relay customer feedback and insights for continuous improvement • Strive to meet or exceed established performance metrics • Maintain a professional and courteous demeanor in all customer interactions • Collaborate with colleagues and supervisors over phone and chat

🎯 Requirements

• High school diploma or equivalent • Valid and active Driver’s License • Excellent customer service and communication skills • Ability to work as a team member • Management of multiple tasks simultaneously • Strong active listening and note-taking skills • Strong organization with attention to detail • Respectful treatment of patients and co-workers

🏖️ Benefits

• Medical • Dental • Vision • Short-term Disability • Long-term Disability • Life Insurance • Matching 401(k) • Employee Discount • Wellness Program • Paid Vacation & Holidays • Training/Advancement opportunities