Senior Customer Success Manager – Federal

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Femelife IVF

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

Healthcare

Femelife IVF is a fertility clinic brand focused on in vitro fertilization (IVF) and reproductive health services. The website navigation suggests the organization provides patient resources such as a blog, FAQs, events, and an online shop, but the provided page contains only default WordPress placeholder content. Based on the company name, Femelife IVF likely offers clinical fertility treatments and educational resources for patients.

📋 Description

• Serve as the primary point of contact post sale • Assume overall customer adoption responsibility • Drive customer success strategies and work collaboratively • Develop a trusted advisor relationship with customers and executive sponsors • Partner with internal team members to align account activities with the customer's business case and strategy • Monitor and identify adoption and utilization trends • Educate customers on new features and releases • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

🎯 Requirements

• 5+ years of Public Sector customer success experience in SaaS organization • Excellent knowledge and experience in Identity and Access Management (IAM) and Security space • Strong knowledge of cloud architecture as well as on-premise IT landscape • Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management • Knowledge of enterprise web technologies, security and ground breaking infrastructures • Specialized training on support, SAML, security preferred • Ability to craft and articulate a roadmap for customer to achieve success • Strong communication skills and experience presenting to executive teams • Demonstrable ability to lead expansion and adoption into large accounts • Experience of SaaS vendors such as Box, Google Apps, Salesforce, ServiceNow and Workday preferred • Bachelor's Degree Preferred or Equivalent Experience • Available to travel up to 35%

🏖️ Benefits

• Ability to access federal environments • Access to protected federal data • Must submit documentation establishing U.S. Person status upon hire