Claims Customer Contact Representative

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Logo of F&G

F&G

501 - 1000 employees

Founded 1959

💸 Finance

🏢 Enterprise

Finance • Enterprise

F&G is a company that provides a portal for sales agents to manage their accounts and access resources. The SalesLink agent portal requires users to log in with their agent ID and password, offering features for password management and security protocols. F&G seems to focus on providing services and support for sales agents, possibly in the insurance or financial industry, as suggested by the email domain 'fglife. com'.

📋 Description

• Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly and thoroughly. • Manage large volume of inbound calls in a timely manner. • Efficiently research and document call reason and resolution, with focus on privacy regulations. • Handle inquiries in the best interest of the customer and company. • Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Claimants, Exchange Companies/Funeral Home Assignment Companies. Follow documented procedures and guidelines when providing service to F&G customers.

🎯 Requirements

• High School degree • 1+ year in customer service or call center, preferably in the insurance industry

🏖️ Benefits

• Ability for in-office, hybrid, and remote work arrangements • Reasonable accommodations for applicants with disabilities

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