Receptionist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $47k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Finch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $23.7M Series unknown on 2025-07

Artificial Intelligence • SaaS • B2B

Finch is an AI-powered pre-litigation service that automates personal injury case workflows for law firms, handling intake through demand generation. The company combines 24/7 bilingual intake paralegals, AI agents, and litigation-grade record processing to qualify leads, open claims, retrieve records, draft demands, and prepare litigation support while integrating with existing case management systems. Finch emphasizes security (SOC 2), seamless firm branding, and a flat-fee pricing model to help personal injury firms scale without adding staff.

📋 Description

• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally • Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported • Ask thoughtful, focused questions to understand the purpose and urgency of each call or message • Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail • Document and summarize inbound communications clearly and consistently so legal teams have full context • Maintain responsiveness and reliability as a core builder of trust between law firms and their clients

🎯 Requirements

• Are a warm, confident communicator with a professional phone presence • Naturally lead with empathy and patience when speaking with clients • Can represent multiple organizations accurately while maintaining a friendly, approachable tone • Pay close attention to detail and follow communication standards consistently • Stay organized and composed while handling a high volume of inbound requests • Are comfortable working independently in a remote environment • Take pride in helping people feel supported during important moments • Bilingual (Spanish) preferred

🏖️ Benefits

• 100% coverage for health, dental, and vision • 401(k) retirement plan • In-office snacks, drinks, and daily team lunch and dinners • Flexible PTO (we trust you to take the time you need)