Account Management Business Analyst

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🕒 May 12

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FindErnest

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

🏢 Enterprise

🤝 B2B

💰 $20k Pre Seed Round - FindErnest on 2023-01

Consulting • Enterprise • B2B

FindErnest is a global technology consulting and services company that helps enterprises, GCCs, startups, and SMBs accelerate digital transformation through a combination of technology consulting, product/platform engineering, managed IT services, AI & intelligent automation, cloud solutions, cybersecurity, enterprise applications, and workforce/talent solutions. Founded in 2022, the firm emphasizes integrating strategy and execution—combining advisory, implementation, managed services, and staffing under one roof—to deliver measurable business outcomes quickly and cost-effectively. Key offerings include digital transformation, product development, platform engineering, managed IT, AI automation, cloud and data services, and talent solutions; industries served span Technology & Internet, Healthcare & Life Sciences, BFSI, TME, Engineering & Construction, Supply Chain & Manufacturing, and Energy & Utilities. FindErnest positions itself as a mid-market, agile alternative to large SIs and pure staffing firms by delivering end-to-end transformation with a security-first, outcome-driven approach.

📋 Description

• Lead the collection, analysis, and documentation of business requirements for the new customer account application. • Translate agency goals into clear functional requirements, user stories, workflows, and acceptance criteria. • Collaborate with stakeholders to define desired customer experience, including onboarding, payments, account updates, communication preferences, and self-service options. • Map current-state processes and help design future-state processes enabled by the new application. • Partner with IT, vendors, UX/UI teams, and program managers during solution design, configuration, and testing. • Support system testing activities including test planning, test case creation, and issue tracking. • Assist with change management efforts, including training materials, release notes, and stakeholder communications. • Identify risks, dependencies, and gaps throughout the development lifecycle and recommend solutions. • Prepare documentation, reports, and presentations for leadership and project governance groups.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or related field • Minimum 3+ years of experience as a Business Analyst • Hands-on experience with Microsoft Dynamics 365 CRM / CE projects • Strong experience in requirements gathering, process analysis, and documentation • Experience working with Agile, Hybrid, or Waterfall delivery models • Ability to create user stories, workflows, and functional requirements • Strong communication and stakeholder management skills • Experience in system testing, UAT support, and issue tracking.

🏖️ Benefits

• Paid sick time • Paid time off • Work from home